FamilyMeans Leadership

Everyone needs support at some point in their life. At FamilyMeans we have highly-skilled staff members and a wide range of resources to help guide you through life’s challenges. We believe that communities thrive when families and individuals are healthy, strong, and resilient. That is why FamilyMeans is here. 

Meet our Management Team

FamilyMeans management team has more than 90 years of experience collectively with the agency, allowing for a unique set of skills and expertise. With a mission-driven and client-centered focus, our management team and staff members are committed to providing timely support for the core issues that shape the lives of the individuals who come to FamilyMeans. 


James Kroening
President & CEO

James (Jim) entered into the role of President & CEO in June 2020. He has been with FamilyMeans since 1992 as the Director of Financial Solutions’ progenitor, Consumer Credit Counseling Service (CCCS). Under his leadership, the program has expanded to serve the greater Twin Cities, Rochester, and Wisconsin. He has testified before US Congress on nonprofit credit counseling issues and is active with the National Foundation for Credit Counseling (NFCC). Jim began overseeing the facilities and technology of FamilyMeans in 2002. He has a degree in business administration from University of Wisconsin-River Falls.


Kelly Hansen
Director of Financial Solutions 

Kelly Hansen joined FamilyMeans in 1999.  A year later, when the agency acquired Consumer Credit Counseling Service (CCCS) of Minnesota, she became supervisor of CCCS Intake. In 2001, Kelly assumed responsibility for both intake and the debt management program as Operations Manager. In 2020, she accepted the role as Director of Financial Solutions. Kelly has served on the board of directors for our counseling and debt management software cooperative, various committees with the National Foundation for Credit Counseling and as a quality assurance reviewer for the Council on Accreditation.  Kelly has a bachelor’s degree in business communications from University of Wisconsin-River Falls. 



Lisa Holsten
Director of Finance

Lisa joined FamilyMeans in November 2020 with over 25 years of experience in accounting and finance.  Previously, she held the position of Corporate Controller with Smarte Carte, Inc. and has served on the board of directors for the St. Croix Valley American Red Cross.  Lisa is responsible for the budget process and all aspects of accounting and financial reporting for FamilyMeans.  She holds a Bachelor of Accounting degree from the University of Minnesota, Duluth and a Masters in Finance from the University of St. Thomas. 


Katie McNulty
Director of Development & Communications

Katie oversees all agency funding and communications. Her previous experience was at Ross Institute, Circle of Blue, American Museum of Natural History, Marymount School, and Pappas Consulting, Inc. Katie has served on several boards and is co-founder of Friends of KMMA-CAITHS (Kenya.) She is an alumna of Saint Mary’s College, Notre Dame, Indiana.


Erin Rowlson, LMFT
Clinical Director of Counseling & Therapy

Erin brings 15 years of clinical experience in both community and outpatient settings serving children, adolescents, families, and couples. She holds licenses in MN, MI, and WI, completed the third level of Gottman Couples Therapy Method, and is nationally certified in Trauma-Focused Cognitive Behavior Therapy (TFCBT). She provides both clinical supervision for Marriage and Family Therapists and Professional Counselors in MN as well as administrative supervision here at FamilyMeans. Erin holds a BA degree from the University of St. Thomas and a Master of Marriage and Family Therapy degree from the University of Nebraska-Lincoln.


Beth Wiggins, MSW, LISW
Director of Caregiving & Aging

Beth Wiggins brings over 25 years of experience developing and administering community-based supportive services for older adults and their families. With a broad understanding of gerontology, family caregiving, community involvement issues and nonprofit management, she has provided leadership in a number of collaborative entities and multi-sector partnerships. Beth holds a BA in Psychology from Carleton College, a master’s degree in social work from the University of Minnesota, and was a Minnesota Area Geriatric Education Center Fellow.


Tom Yuska, MA
Director of Youth Development

Tom has provided leadership in developing both the Cimarron and Landfall Youth Development programs. Prior to joining FamilyMeans in 1993 he worked with the Indiana University Healthy Cities Project. The Sheltering Arms Foundation awarded Tom the Children's Leadership Award, and he has served on the MN Quality Youth Work Framework Task Force and Youth Community Connections. He has a master’s degree in urban and environmental policy from Tufts University and a Certificate of Proficiency in School-Age Care from Concordia University-Saint Paul.

To contact a management team member, call FamilyMeans at 651-439-4840 or email

Meet Our Board Members

The FamilyMeans Board of Directors is comprised of local leaders who are dedicated to carrying out our mission and guiding FamilyMeans to success. They are passionate about the community and the many services we provide.

FamilyMeans Board

FamilyMeans Board of Directors 2021-2022
James Kroening, President
Brian Gunderson, Chair 
Melissa Harris, Treasurer  
Susannah Torseth, Secretary 
Charles Bransford, MD 
Heidi Hubbard, MD 
Marissa Lucio
Michael Lyner
Peter Matzek
Rajean Moone, PhD
Jessica Meletiou
Linda Skoglund
Josh Zignego