Kelly Hansen began her career at FamilyMeans in 1999 as an Intake Specialist for the Financial Solutions program. In 2001, she was promoted to Operations Manager, where she oversaw intake and debt management operations.

Throughout her tenure, Kelly has contributed to the field through various leadership and service roles. She served on the Board of Directors for Cooperative Processing Resources, was a Quality Assurance Reviewer for the Council on Accreditation, and participated in the agency’s Employee Committee. Additionally, she has been actively involved in numerous task force committees for the National Foundation for Credit Counseling (NFCC).

In 2020, Kelly was appointed Director of Financial Solutions at FamilyMeans. She currently serves on the Council on Member Affairs for the NFCC and recently completed a one-year term as Chair of the NFCC Small Agency Working Group.

Kelly holds a bachelor’s degree in Business Communications from the University of Wisconsin–River Falls.

Eli Snyder joined FamilyMeans in July 2009 as a credit counselor, bringing his personal passion for budgeting and money management success to his clients. His prior experience as a mortgage broker, combined with his communications degree from University of Northwestern in Saint Paul, has benefited both FamilyMeans and its clients over the years. Eli works out of the Stillwater and Saint Paul locations. If you would like to build money management skills, improve your credit, and be excited about it as you learn…Eli is the counselor for you! 

In Fall 2019, Eli was named National Foundation for Credit Counseling (NFCC) Counselor of the Year. This award honors Eli's passion for financial counseling and education. In his tenure with FamilyMeans, Eli has helped over 1,275 families pay back over $30 million dollars of debt! 

In June 2021, Eli was promoted to the position of Financial Solutions Counselor Manager. He is excited to use his expertise to help guide staff in helping our clients find financial freedom.

Carmen LeMaster recently joined the Financial Solutions team as a Certified Credit Counselor! She comes to us with over 20 years of experience in the financial field, working closely with clients who are striving towards financial stability. During her years in this profession, she has learned that every client is unique, stating, "I want to meet them at their individual level; I don't cookie cutter clients. I try to make sure I meet their needs and preferences in their financial journeys."

Her personal motto is "I want to know your day is better because we crossed paths". She gets satisfation from knowing she has made a positive impact on someone's journey, and finds joy in offering encouragement along the way.