Debt does not mean defeat.
Financial Solutions Staff Bios
Financial difficulties can affect us all, regardless of our station in life. With that in mind, Financial Solutions staff come from a wide variety of backgrounds, ready to help you realize financial stability. When you are ready to make the call, our staff will be here to provide you with the tools and guidance to move beyond debt and get your life back.
Director of Financial Solutions
Kelly Hansen joined FamilyMeans in 1999. A year later, when the agency acquired Consumer Credit Counseling Service (CCCS) of Minnesota, she became supervisor of CCCS Intake. In 2001, Kelly assumed responsibility for both intake and the debt management program as Operations Manager. In 2020, she accepted the role as Director of Financial Solutions. Kelly has served on the board of directors for our counseling and debt management software cooperative, various committees with the National Foundation for Credit Counseling and as a quality assurance reviewer for the Council on Accreditation. Kelly has a bachelor’s degree in business communications from University of Wisconsin-River Falls.
Financial Solutions Counselor Manager
Eli Snyder joined FamilyMeans in July 2009 as a credit counselor, bringing his personal passion for budgeting and money management success to his clients. His prior experience as a mortgage broker, combined with his communications degree from University of Northwestern in Saint Paul, has benefited both FamilyMeans and its clients over the years. Eli works out of the Stillwater and Saint Paul locations. If you would like to build money management skills, improve your credit, and be excited about it as you learn…Eli is the counselor for you!
In Fall 2019, Eli was named National Foundation for Credit Counseling (NFCC) Counselor of the Year. This award honors Eli's passion for financial counseling and education. In his tenure with FamilyMeans, Eli has helped over 1,275 families pay back over $30 million dollars of debt!
In June 2021, Eli was promoted to the position of Financial Solutions Counselor Manager. He is excited to use his expertise to help guide staff in helping our clients find financial freedom.
Certified Consumer Credit Counselor
Joe Cash hails from Alabama where he completed a Bachelor’s Degree in Business Administration from Birmingham-Southern College. Joe worked in banking, the mortgage industry, investments and as a financial advisor for a divorce attorney before joining the Marine Corps and being deployed multiple times to Iraq and Northwest Africa. Joe has a passion for finance and has a lengthy history of helping family, friends, the Marine Corp and his Financial Solutions clients solve financial concerns. Joe works part time in our Eau Claire Wisconsin office. When Joe is not in the Financial Solutions office, he may be found coaching youth soccer for Eau Claire United as well as the varsity team from Chippewa Falls, McDonell-Regis High School.
Certified Consumer Credit Counselor
Bob Hebert of Lake City, MN has joined the Financial Solutions Counselor team. Bob is originally from the Chicago area but moved to Minnesota over 30 years ago with his wife and children. He has a Business degree from Concordia University - St. Paul and brings extensive financial expertise in banking, tax services, investment advising & general business consulting to the Counselor Team. Bob likes to keep his work life exciting, so he spent years as the Cage Manager for Treasure Island before he tried his hand as a correctional officer. The last several years have been spent in the banking/lending arena at Affinity Plus Credit Union. Bob’s passion for teaching personal financial management brought him to FamilyMeans where he will support clients in Southern Minnesota, counseling full-time out of the Rochester Financial Solutions office. He will provide financial management & budgeting, debt repayment services, credit report review and financial education.
Financial Solutions Educator
Suzy began working with FamilyMeans in 1987 and truly knows the ins and outs of our Financial Solutions program. She has 3 years of banking experience and over 30 years of financial counseling and financial literacy education experience. Suzy is eager to meet with groups to provide financial education, and help individuals grow and become better at managing their money. Suzy is a Certified Mortgage Foreclosure Prevention Specialist and was once named the National Foundation for Credit Counseling’s Counselor of the Year. A prestigious national award that honors her dedication to helping individuals navigate their financial situation and emerge stronger. Suzy has a BA in Social Work from the University of Wisconsin - Madison.