Appointment FAQ 


How do I schedule an appointment in Stillwater or Hudson? 

To schedule an appointment, please contact our main office at 651-439-4840. At the time of your first call, please make sure to have your insurance information on hand so we can verify insurance coverage while having you on the phone.

Due to high call volumes, at times, you may reach the intake coordinator’s voicemail. Please leave a detailed message or submit an online appointment request. We make every effort to return calls within 24 hours, Monday through Friday.

 

What can I expect at my counseling appointment?

 

First Appointment
Please make sure to complete the necessary paperwork PRIOR to your appointment.
This is needed to bill your insurance. If you do not complete this paperwork prior to your appointment, you will be responsible for the full fee ($175/$150)


Click buttons below to view paperwork.

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 Financial contracT

On the day of your appointment, please check in 15 minutes prior. We will ask for your ID, insurance card and your co-pay. High deductible plans will require $75.00 payment at the time of service. 

 

Ongoing Appointments

For all appointments, please check in 15 minutes prior.
We will ask for your ID, insurance card and your co-pay. High deductible plans will require $75.00 payment at the time of service. 

 

What if I arrive late, have to cancel, or do not show up for my scheduled appointment?

Arriving late to your appointment may shorten your session time. 

If you need to cancel or reschedule your appointment, we ask for a 24+ hour notice. If you cancel less than 24 hours before your scheduled appointment or miss your appointment, you will be charged a fee of $75. Please note that this fee is NOT covered by your insurance. Please phone: 651-439-4840 to cancel or reschedule. Center for Grief & Loss Clients please call the Center directly at 651-641-0711. 

 

How much does counseling cost at FamilyMeans?

We accept most insurances and Medicare (limited providers). It is the clients responsibility to contact their insurance to obtain benefit and coverage information. 

Our initial intake fee is $175.00

Our ongoing session fee is $150.00

 

Will my counseling sessions be covered by health insurance?

FamilyMeans is in-network with most major insurance companies, but clients are encouraged to check that a particular therapist is covered in-network.

Familymeans offers a sliding fee based on income for those without insurance.

 

How can I make payments for counseling?

FamilyMeans requests payments at the time of service. We understand, at times, this is not feasible. We will work with you to make the financial aspect of counseling non-burdensome. You may reach out to our billing staff who can set you up on a plan that fits your life circumstances.

We accept cash, credit cards (Mastercard and Visa) and checks at the time of your appointment.

We also offer an online portal system – please reach out to our billing staff to get started.

 

 

Billing Information

Our Billing Hours: Monday-Friday 8am-4pm

Phone: 651-439-4840 Ext 4009

Email:  mhbilling@familymeans.org