FamilyMeans Privacy Statement

Privacy Statement

FamilyMeans respects your privacy.  We are committed to assuring the privacy of individuals who visit our websites, www.familymeans.org and www.griefloss.org.  We use secure technology and privacy protection controls to safeguard your personal information.  Our website can be used as an educational resource and as a tool to gain more information about FamilyMeans’ services.

Collection and Use of Personal Information

If you are just browsing our website, you can do so anonymously.  We do not ask for personal information during your visit unless you complete a request for services or decide to log into our client portal to provide information or receive documents.  FamilyMeans does not disclose any information to third parties, except as permitted or required by law or as required for specific services as explained in this privacy statement.  Further note that FamilyMeans does not provide, sell, or rent any personal information collected at our website.  FamilyMeans considers all personal information confidential.

Financial Data Security

FamilyMeans does not disclose credit card account information provided by clients or donors.  When clients or donors choose to pay by credit card, the information is sent directly to a secure credit card processor.

Safeguard Information

We safeguard data by regularly reviewing our security practices, policies, and procedures to help prevent unauthorized access to personal information.  The information we receive from you is necessary for providing consistent service quality and is important for us in helping you meet your needs.  Authorized employees who are trained in the proper handling of client and donor materials are the only individuals allowed access to your information.  We regularly test our technology and employ multiple defenses to protect the confidentiality of information about you.

Usage Data
We may collect and temporarily store certain technical information about your visit on the website for use in website management and security purposes.  The information is only used to help us make our website more useful for you. With this data we learn about the number of visitors to our website and the types of technology our visitors use.  Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits.  Raw data logs are retained temporarily as required for security and website management purposes only.

Information Collected for Tracking and Customization
A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the website that provided it and no other website can request it. There are two types of cookies; session and persistent. Session cookies last only as long as your browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time.

Our website may use session cookies for technical purposes such as to enable better navigation through our website, or to allow you to customize your preferences for interacting with the website. Our website may also make use of persistent cookies to remember you between visits, so for example, you can save your customized preference settings for future visits.

At no time is your personal information, whether stored in persistent cookies or elsewhere, shared with third parties who have no right to that information. If you do not wish to have session or persistent cookies stored on your machine, you can turn them off in your browser. However, this may affect the functioning of the website.

Email Privacy

FamilyMeans does not provide, sell, or rent email addresses to anyone outside the organization.

Third Party Service Providers

We use third party Affiliates, Partners, and Service Companies to help us operate our business and websites or administer activities on our behalf.  These activities include the use of links to third-party websites and software applications.  Specific activities provided include assessments and counseling services, fulfilling purchases, and managing online payments.  FamilyMeans may provide information, including personal information that FamilyMeans collects on the website to third parties to help us deliver services, programs, products, and information.  These third parties may have their own separate privacy statements that govern your use of their websites.  We also seek to require these third parties to exercise reasonable efforts to maintain the confidentiality of your information.

Other Web Sites

This privacy statement applies only to the website as provided by FamilyMeans.  This website may contain links to other websites, which may  be subject to a different privacy statement or are otherwise maintained or provided by a third party.  We are not responsible for the privacy practices of any third party website you access from this website.  You should review the privacy statement of every website before using the website or submitting any information to the website.

Interaction with Children
The Children’s Online Privacy Protection Act governs information gathering online from or about children under the age of 13. Verifiable consent from a child’s parent or guardian is required before collecting, using, or disclosing personal information from a child under the age of 13.  A child under 13 years of age may inadvertently provide personal information to us via the website. If this should happen, the information about the child will be deleted immediately upon discovery.

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy we will notify you here or by means of a notice on our home page.

Contact Us

If you have questions or suggestions regarding our privacy statement, please contact us at 651-439-4840 or email us at familymeans@familymeans.org.