Up-to-Date Information on FamilyMeans' Response to COVID-19 

The health and safety of FamilyMeans clients, staff, and volunteers is a top priority for us. Like you and many other agencies, we are monitoring the rapidly changing nature of the Coronavirus (COVID-19) pandemic. In response, FamilyMeans leadership is closely consulting advice from public health experts, reviewing our longstanding business continuity plan, and adopting emergency preparedness measures where needed.

We want to make it easy for FamilyMeans clients, staff, volunteers, and community members to understand the precautions that FamilyMeans is taking during this time of uncertainty. Because of the ever-changing nature of this crisis, we plan to update this page as policies and plans change. Please check back regularly for updates.

The following precautions are being taken to slow-down the virus’ transmission and keep our community healthy and safe. This page will be updated when changes to our plan occur. Questions? Please do not hesitate to contact us at 651-439-4840. 


General Agency

  • Masks are no longer required in agency facilities. This applies to all employees, interns, contracted staff, volunteers, and agency guests. FamilyMeans is a mask-friendly agency. If you prefer to wear a mask, we welcome you to do so. 
  • FamilyMeans offices are open to clients, volunteers, and visitors. Scheduled visits are reccomended.
  • Programming continues using in-person, virtual, telephone, and email communications. Please use online payment options for each program area below or, if necessary, bring checks to our secure drop-box at the Stillwater office. 
  • Events continue with in-person and virtual options. Click here to see event information. 
  • COVID-19 Non-Emergency Helplines (Printable)


Caregiving & Aging

  • Client coaching & consultation sessions are available in person, via telephone, or video conferencing to ensure the safety and comfort of our clients and staff. Please contact us for more information.
  • Caregiver Support Group: An opportunity to connect, share, and receive support from caregivers as we navigate the complexity of caregiving. Virtual and in person options are available. Click here to view the current schedule. Email Deb Newton at dnewton@familymeans.org for more information including how to join. Space is limited to a small group each session.
  • Journey Together: Early memory loss conversation group happens twice per month online. Email Heidi Ricks at hricks@familymeans.org for more information and to sign-up. 
  • Memory Cafe: A time to socialize and chat with a small group of people and Caregiving & Aging staff. Cafes are held monthly in four different community locations. Click here to view the current schedule. Email Heidi Ricks at hricks@familymeans.org for more information and to sign up. 
  • Respite is offered in a variety of ways to ensure everyone's safety and comfort. Please contact us to discuss what method will fit your circumstances. 
  • Education, Community Connection, and other programming is available in online and in person formats. Contact us for details. 

Caregiving & Aging payment portal


Counseling & Therapy

  • Counseling sessions are being offered in-person and via telehealth (video conference) for current and new clients. 
  • In-person counseling sessions are now being offered at our Stillwater and Hudson locations.
  • School-Based clinicians are providing services in buildings in-person and via telehealth (video conference) as needed. For specific information on school-based counseling click here
  • COVID-19 mental health support information available here, including information for supporting children during this time.

 Counseling & therapy PAYMENT PORTAL


Financial Solutions

  • Client counseling sessions offered in-person, virtually, and on-line.
  • DMP processes continue. Please make payments using the online payment portal. If necessary, checks can be dropped in the secure drop-box at the Stillwater Office. 
  • Educational offerings available in-person and virtually. Click here to learn more.

 Financial Solutions DMP client PORTal


Youth Development

  • Youth programming in Cimarron and Landfall has continued safely, and follows current public-health directives. 
  • Digital activity and support sessions for teens and children.
  • Both Cimarron and Landfall sites are distribution centers for "Free Meals of Kids", which provides 7 days of dinner and snacks to any youth ages 0-18. Meals are distributed on Wednesdays. Sign-up and get more information using the app "Free Meals for Kids" (free in the Apple App Store and Google Play Store). 


Center for Grief & Loss

  • Counseling sessions are being offered in-person and via telehealth (video conference) for current and new clients. 
  • Limited in-person counseling sessions are now being offered at our Saint Paul Locations.
  • COVID-19 mental health support information available here, including information for supporting children during this time.

center for grief & loss payment portal


Thank you for your support and understanding as we work through this difficult time.

Questions? Please contact us! 651-439-4840