Up-to-Date Information on FamilyMeans' Response to COVID-19 

The health and safety of FamilyMeans clients, staff, and volunteers is a top priority for us. Like you and many other agencies, we are monitoring the rapidly changing nature of the Coronavirus (COVID-19) pandemic. In response, FamilyMeans leadership is closely consulting advice from public health experts, reviewing our longstanding business continuity plan, and adopting emergency preparedness measures where needed.

We want to make it easy for FamilyMeans clients, staff, volunteers, and community members to understand the precautions that FamilyMeans is taking during this time of uncertainty. Because of the ever-changing nature of this crisis, we plan to update this page as policies and plans change. Please check back regularly for updates.

As of April 2, 2020 the following precautions are being taken to slow-down the virus’ transmission.


General Agency

  • FamilyMeans offices are closed to clients, volunteers, and all visitors. Adminsitration functions continue. Please use online payment options for each program area below or, if necessary, bring checks to our secure drop-box at the Stillwater office. 
  • Non-agency community groups using our facilities have been postponed until further notice.
  • Main office volunteer activity has been postponed until further notice.
  • All events through April 30 postponed, including Power of the Purse. See events page for more information.


Caregiving & Aging

  • Client coaching & consultation sessions offered via telephone or online session (no in-person meetings).
  • Older adult programming temporarily suspended. This includes Day Out! group respite, memory cafes, support groups, and education.
  • In-home respite services are also temporarily suspended.

Caregiving & Aging payment portal

Click the links below to see the letters sent to Caregiving & Aging Clients/Volunteers on March 16, 2020 further explaining these changes.

                Client Notice- March 16, 2020

                Respite Volunteer Notice – March 16, 2020


Counseling & Therapy

  • Counseling sessions offered via video session (no in-person meetings). Clinicians are reaching out to all current clients to inform them of this change.
  • School-Based clinicians are also offering video sessions, and reaching out to students to schedule. We continue to be in contact with each school as to when therapists might return to provide sessions in the school buildings.
  • COVID-19 mental health support information available here, including information for supporting children during this time.

 Counseling & therapy PAYMENT PORTAL


Financial Solutions

  • Client counseling sessions offered via telephone or on-line session (no in-person meetings).
  • All office locations closed to clients, volunteers, and visitors. 
  • DMP processes continue. Please make payment using the online payment portal. If necessary, checks can be dropped in the secure drop-box at the Stillwater Office. 

 Financial Solutions DMP PAYMENT PORTal


Youth Development

  • All youth programming in Cimarron and Landfall is postponed until further notice. Activity kits are being made for youth. 
  • Our Cimarron site is a meal distribution center for Stillwater Area Schools free breakfast and lunch. Click here to for more information.
  • Both Cimarron and Landfall sites are distribution centers for "Free Meals of Kids", which provides 7 days of dinner and snacks to any youth ages 0-18. Meals are distributed on Wednesdays. Sign-up and get more information using the app "Free Meals for Kids" (free in the Apple App Store and Google Play Store). 


Center for Grief & Loss

  • Counseling sessions offered via video session (no in-person meetings). Clinicians are reaching out to all clients to information them of this change. 
  • Admin support is working remotely. Please be patient as they return phone calls.

center for grief & loss payment portal


Thank you for your support and understanding as we work through this time of uncertainty.

Questions? Please contact us! 651-439-4840