Up-to-Date Information on FamilyMeans' Response to COVID-19 

The health and safety of FamilyMeans clients, staff, and volunteers is a top priority for us. Like you and many other agencies, we are monitoring the rapidly changing nature of the Coronavirus (COVID-19) pandemic. In response, FamilyMeans leadership is closely consulting advice from public health experts, reviewing our longstanding business continuity plan, and adopting emergency preparedness measures where needed.

We want to make it easy for FamilyMeans clients, staff, volunteers, and community members to understand the precautions that FamilyMeans is taking during this time of uncertainty. Because of the ever-changing nature of this crisis, we plan to update this page as policies and plans change. Please check back regularly for updates.

As of  June 2, 2021 the following precautions are being taken to slow-down the virus’ transmission and keep our community healthy and safe. This page will be updated when changes to our plan occur. Questions? Please do not hesitate to contact us at 651-439-4840. 


General Agency

  • FamilyMeans offices are closed to clients, volunteers, and all visitors, unless a scheduled visit is made with a staff member. Programming continues using virtual, telephone, and email communications. Adminisitration functions continue, though with most working out of the office, please be aware that response times may be longer than usual. Please use online payment options for each program area below or, if necessary, bring checks to our secure drop-box at the Stillwater office. 
  • Masks are now optional for fully vaccinated employees and scheduled clients/visitors.
  • Regular business hours are temporarily changed to 8:00am - 4:30pm at our Main Office Location. Appointments later in the evening available, but must be pre-arranged. Contact us at 651-439-4840 for more information.
  • Non-agency community groups using our facilities have been postponed until further notice. 
  • Main office volunteer activity has been postponed until further notice.
  • Events have been postponed or are being presented in virtual formats. Click here to see event information. 
  • COVID-19 Non-Emergency Helplines (Printable)


Caregiving & Aging

  • Client coaching & consultation sessions offered via telephone or online session (no in-person meetings).
  • Weekly On-Line Groups
    • Coffee Break/Memory Cafe: A time to socialize and chat on the computer with a small group of people and Caregiving & Aging staff. Tuesdays at 10:00am and Thursdays at 2:00pm. Email Heidi at hricks@familymeans.org for more information and to sign-up. 
    • Caregiver Support Group: An opportunity to connect, share, and receive support from caregivers as we navigate the complexity of caregiving during this unprecedented time. Email Deb Newton at dnewton@familymeans.org for more information including how to join. Space is limited to a small group each session.
    • Journey Together: Early memory loss conversation group. Email Heidi at hricks@familymeans.org for more information and to sign-up. 
  • The majority of individual and group in-person programming is temporarily suspended. This includes Day Out! group respite, and on-site memory cafes, and education.
  • In-home respite services are also temporarily suspended.
  • Contact us to find out about new program options as they develop. 

Caregiving & Aging payment portal


Counseling & Therapy

  • Counseling sessions offered via telehealth (video conference) for current and new clients. 
  • School-Based clinicians are also offering sessions via telehealth (video conference). For specific information on school-based counseling, click here
  • COVID-19 mental health support information available here, including information for supporting children during this time.

 Counseling & therapy PAYMENT PORTAL


Financial Solutions

  • Client counseling sessions offered via telephone or on-line session (no in-person meetings).
  • All office locations closed to clients, volunteers, and visitors. 
  • DMP processes continue. Please make payments using the online payment portal. If necessary, checks can be dropped in the secure drop-box at the Stillwater Office. 
  • New Educational Offering - How to Manage Your Finances through Strained Economic Times 

 Financial Solutions DMP PAYMENT PORTal


Youth Development

  • Youth programming in Cimarron and Landfall has continued safely, and follows current public-health directives. 
  • Digital activity and support sessions for teens and children.
  • Both Cimarron and Landfall sites are distribution centers for "Free Meals of Kids", which provides 7 days of dinner and snacks to any youth ages 0-18. Meals are distributed on Wednesdays. Sign-up and get more information using the app "Free Meals for Kids" (free in the Apple App Store and Google Play Store). 


Center for Grief & Loss

  • Counseling sessions offered via telehealth (video conference) for current and new clients. 
  • Admin support is working remotely. Please be patient as they return phone calls.

center for grief & loss payment portal


Thank you for your support and understanding as we work through this time of uncertainty.

Questions? Please contact us! 651-439-4840