For FamilyMeans, the health and safety of our clients, staff, and the greater community is a top priority. Since the beginning of the COVID-19 pandemic in early spring, our staff have diligently monitored the rapidly changing situation, and followed the guidance of public health officials in implementing the best policies to slow down the virus transmission.
At the end of March, Financial Solutions Counselors began working remotely using company-issued telephones and equipment. If you are struggling due to the effects of the pandemic and need a review of your financial situation, do not hesitate to call us to set an appointment with your counselor.
Debt Management Program (DMP) staff continue to work safely in our main office location, processing DMP payments, communicating with you via telephone, email, and fax. We are closely monitoring creditor communications and working with the National Foundation for Credit Counseling (NFCC) to assure we are offering all repayment and budgeting options that are available.
As a result of COVID-19, many Americans are feeling financial strain. The NFCC has responded to these newfound hardships by establishing a modification program called Extended Modification Solutions (EMS). The EMS program recognizes consumers may fall into additional hardship after enrolling in a DMP, making it difficult to make their monthly DMP payment. The program allows for short-term, reduced payments that will not affect active DMP status. Though beneficial for some, the EMS program may not work for everyone. If you are unable to make your expected DMP deposit, contact your counselor to discuss the pros and cons of this modification, reductions applicable for your specific creditors, and your recovery spending plan to resume full DMP payments.
If you are interested in learning more please contact the Financial Solutions support team at 651-789-4006 or 1-800-780-2890.
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