COVID-19 Non-Emergency Helplines

COVID-19 Non-Emergency Helplines

Jul 15, 2020


As a result of COVID-19, many organizations have begun to offer specialized support services to help individuals through the unique challenges that have come with this pandemic. From mental health care and emotional support, to resource assistance and more. FamilyMeans staff has put together this list of non-emergency helplines in hopes of connecting our clients and community members with the resources that they might need. 

American Red Cross Virtual Family Assistance Center

Offers information and resources that help individuals who have lost a loved one due to COVID-19.

Volunteers help individuals navigate resources and are trained in:

Behavioral Health: Emotional support, counseling and education on COVID-related stress or mental health issues related to children

Health Services: Emotional support, assistance with basic medical questions and referrals to community resources

Spiritual Care: Spiritual and emotional support, and connection to faith-based providers and resources related to virtual funerals and memorial services

Language services for non-English speaking callers is provided.


(833) 492-0094



Minnesota Mental Health Warmline

This is a peer support call line where folks can call up to 20 minutes a day.
Hours of availability are 5pm -10pm Monday through Saturday. 


(877) 404-3190



Minnesota Psychiatric Society COVID Cares Support Services

Offers 20-minute support services calls to support health care workers, first responders and essential personnel to manage the stress and emotional toll of being on the front lines of the pandemic.

Volunteer providers are licensed psychologists, psychiatrists, therapists, alcohol and drug counselors, social workers, nurse practitioners, etc.

Hours of availability are 9am – 9pm 7 days a week.


Rotating contact. See Website.



NAMI Helpline

NAMI answers thousands of calls each year from people seeking mental health support for themselves or a loved one. While NAMI does not provide individual advocacy, it helps callers be the best advocates they can be. NAMI provides guidance to people who are trying to navigate the mental health system, identifies resources and treatment that can help and much more. 


(651) 645-2948, ext 117 or 1-(888) NAMI-HELPS




Salvation Army Emotional and Spiritual Hotline

Staff available to talk, advise, and pray for individuals, families, and situations.

Hours of availability are 8am-8pm Monday through Friday.


(844) 458-4673



65+ COVID-19 Non-Emergency Helplines 

Elder Friends Phone Companions

A program of Little Brothers –Friends of the Elderly, socially isolated older adults are matched with friendly phone companions who are background-checked and ready to share their warmth and friendship during this crisis and beyond. There is no cost to be involved in this program. Phone Companions is open to any older adult in need of the warm voice of a friend on the phone.

Register using the online registration portal at or by contacting a FamilyMeans Caregiving & Aging Social worker at 651-439-4840. The application process is simple and quick. 





Senior Linkage Line

Senior Linkage Line is a service on the MN Board on Aging in partnership with Minnesota’s Area Agencies on Aging. It is a free service of the state of Minnesota that connects older Minnesotans and their families with the help that they need.


Support services include, but are not limited to, Medicare support, prescription drug expense assistance, care transitions, housing options, health care fraud and abuse, and long-term care option counseling. 


1-(800) 333-2433



FamilyMeans Caregiving & Aging provides coaching and consultation services for caregivers and their families. This service can help caregivers to navigate the complexities of support services available. Set-up an appointment to meet with a Caregiving & Aging Social Worker by calling 651-439-4840 or by clicking here


The resources in this document were assembled by FamilyMeans staff.
If you are looking for additional resources and support,
or have questions, please contact us at 651-439-4840 or visit


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